crickex id Privacy Policy

1 What Information Is Collected

When you register, log in, or use services on crickex id, various types of information may be collected. The following information is primarily collected:

1.1 Information You Provide Directly

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• Document information submitted for identity verification
• Payment-related information during deposits and withdrawals (bKash, Nagad, or Rocket number)

1.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Your activity on the platform and session duration
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

Limited information about you may be received from authorised third parties for the purpose of identity verification or fraud prevention.

2 Purpose of Using Information

The information collected is used for the following purposes:

1. Creating and managing accounts and ensuring secure login
2. Processing deposit and withdrawal transactions
3. Verifying your identity and confirming account age (21+)
4. Preventing unauthorised access, fraud, and money laundering
5. Providing customer support — via live chat and email
6. Informing you about bonus offers, promotions, and VIP benefits
7. Improving platform performance and resolving technical issues
8. Meeting legal obligations

crickex id never sells or commercially rents your personal information to third parties.

3 Data Storage and Security

crickex id uses industry-standard technical measures to keep your information secure. The following steps are actively applied:

3.1 Encryption and Cyber Security

SSL encryption is used on the platform, which keeps all information exchanged between your browser and our servers secure. Passwords are stored as encrypted hashes — they are not stored in plain form.

3.2 Access Controls

Only authorised staff can access your personal information, and only within the limits necessary for the purpose required. All internal access is logged and monitored.

3.3 Data Retention Period

Information may be retained for a defined period while your account is active and after it is closed, to meet legal and regulatory requirements. Once the period ends, information is securely deleted.

4 Sharing Information with Third Parties

crickex id does not generally disclose your information externally. However, information may be shared on a limited basis in the following cases:

• Service Providers: With authorised third parties for payment processing (such as bKash, Nagad, Rocket), identity verification, and technology services — only the information necessary to perform the service.
• Legal Obligations: We may be legally required to provide information in response to a court order or a valid demand from a competent authority.
• Fraud Prevention: Specific information may be checked with authorised partners to maintain responsible gambling standards and prevent misuse of the platform.

Appropriate agreements and safeguards are maintained for all such instances of information sharing.

5 Cookies and Tracking Technology

Cookies and similar technologies are used on the crickex id website and app.

5.1 Types of Cookies

• Essential Cookies: For maintaining login status, managing sessions, and ensuring security. The platform cannot function properly without these.
• Functional Cookies: For remembering your preferences and settings, such as language selection.
• Analytics Cookies: For monitoring platform usage and improving service quality.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may limit some platform functionality.

6 Your Rights

As a crickex id user, you have the following rights over your own information:

1. Right to Know: You have the right to ask what information we are collecting about you and how it is being used.
2. Right to Correction: If your information is incorrect or incomplete, you can request that it be corrected.
3. Right to Deletion: In certain circumstances you can request that your personal information be deleted — subject to any legal retention obligations being fulfilled.
4. Right to Restrict Processing: You can request that the processing of your information be restricted for specific reasons.
5. Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

To exercise these rights, contact our support team via live chat or email.

7 Protection of Minors

crickex id strictly does not provide services to anyone under 21 years of age. Age verification is mandatory when opening an account on the platform. If we become aware that a user is under 21, that account will be immediately suspended and processing of the related information will stop. To learn more about responsible gambling, please read our Responsible Gaming page.

8 International Data Transfers

crickex id's servers and services may operate outside Bangladesh. Your information may be transferred to another country for processing purposes. Appropriate measures are taken to ensure safe storage and protection of information in such transfers.

9 External Links and Third-Party Services

Third-party software from providers such as Evolution, Pragmatic Play Live, and JILI operates on the crickex id platform. These providers have their own privacy policies, and crickex id is not responsible for their own data collection practices. It is recommended that you review the relevant provider's privacy terms before using their services.

10 Changes to the Policy

crickex id reserves the right to update this Privacy Policy as needed. If any significant changes are made, you will be notified via a notice on the platform or by email. The date of the updated policy will be shown at the top of the page as "Last Updated".

Continuing to use the platform after changes are made will be taken as your agreement to the updated policy. If you have any questions about this policy, you will find answers to common questions on our FAQ page.

11 Contact and Complaints

For any questions about this Privacy Policy, requests to correct or delete information, or to report a privacy concern, please contact us through the following:

• Live Chat: 7 days a week, 24 hours a day — support available in Bangla and English
• Email: [email protected]

Our support team is able to handle your requests in both Bangla and English.